Return policy

What is the Return / Cancellation Policy?

We do not have to provide a refund if you have changed your mind about a particular purchase or you have made the wrong order after you received the items, so please choose carefully. If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

All courier charges on returns are not refundable unless the return is due to you receiving goods differ from that which you purchased or your goods are damaged in transit. If you do receive a product which is faulty or different from that which you purchased, please contact us immediately to arrange a return or exchange of the product. We will then inspect the returned product and if found to be faulty or different from that which you purchased, you will be reimbursed for the delivery charge. For goods damaged in transit, we may refuse to exchange these damaged goods if you signed for them at the time of delivery, accepting the goods were received in good condition. Please ensure you check your goods for any damage prior to signing the delivery docket for your product.

Incomplete, damaged, or incorrect orders

you are also entitled to have a replacement for major failures with goods. Please report damaged, incorrect, or incomplete orders to us within two (2) days after receipt by the email. We do not accept returns of and will not issue refunds for new and unused devices. We do not repair damaged devices nor does we provide spare parts for repair.